FAQ
Looking for more details?
Explore our FAQ to get clear answers and helpful guidance.
Are your products 100% Korean?
Are your products 100% Korean?
Yes, All products are directly sourced from Korea and shipped to Morocco, ensuring both authenticity and premium quality.
Do you ship to all cities in Morocco?
Do you ship to all cities in Morocco?
Yes, Epeul delivers to all cities across Morocco! Your favorite Korean skincare products can be delivered right to your doorstep, regardless of your location.
Can’t find what you’re looking for?
Can’t find what you’re looking for?
You’re welcome to email customer service (including your order number if you have one), and a team member will get back to you as soon as possible.
Are there any offers for first-time customers?
Are there any offers for first-time customers?
Yes, We occasionally run special promotions for first-time customers, such as welcome discounts or gifts with purchase. We recommend subscribing to our newsletter or following our social media pages to stay updated on the latest offers.
Which payment methods do you accept?
Which payment methods do you accept?
We currently accept : Cash on Delivery (COD) anywhere in Morocco
Are the products cruelty-free or vegan?
Are the products cruelty-free or vegan?
All products we sell are sourced directly from trusted Korean brands. Many of these brands are cruelty-free and offer vegan-friendly options. Product details on our website specify if an item is vegan or cruelty-free, so customers can make informed choices.
How should customers store or use the products properly?
How should customers store or use the products properly?
- Store products in a cool, dry place away from direct sunlight.
- Make sure lids and caps are tightly closed after each use.
- Use clean hands or a spatula when handling creams and masks.
- Always check the instructions on the packaging for specific usage directions.
- Perform a patch test before trying a new product to ensure skin compatibility.
